Help & Support

Help & Support is your in-app channel to the Pitch N Hire team. Raise support requests, track each one as a ticket, and read the full conversation thread without leaving the app. Every request stays in one place so you always know its current status.

Where to find it

Sidebar: System → Settings → Help & Support (also reachable from the help controls in the app) URL: app.pitchnhire.com/help-support

Overview

The Help & Support screen is split into two panels. The header reads “Help & Support” with the subtitle “All your support conversations and tickets,” and a New conversation button sits at the top right. The left panel, YOUR TICKETS, lists your support tickets with a count (for example “(1)”); each ticket shows its reference (for example Ticket #019e8206), a status badge (for example With support team), and an “Updated … ago” timestamp. The right panel displays the selected ticket’s conversation, prompting “Select a ticket to view the conversation.” when none is chosen.

Key features

• Your tickets — a list of all your support requests with a live count.
• Ticket reference & status — each ticket has an ID (for example Ticket #019e8206) and a status badge such as With support team.
• Updated timestamp — see when each ticket was last touched (“Updated … ago”).
• Conversation panel — open a ticket to read the full back-and-forth with the support team.
• New conversation — start a fresh support request from the top-right button.

Step-by-step

1. Open Help & Support from the app’s help controls (under System → Settings).
2. To raise a new request, click New conversation at the top right and describe your issue.
3. Submit the request — it appears in the YOUR TICKETS list with its own reference and status.
4. Click any ticket in the left panel to open it; the conversation thread loads on the right.
5. Read replies from the support team and continue the conversation within the ticket.
6. Watch the status badge (for example With support team) and the “Updated … ago” timestamp to track progress.

Tips

Tip

Give each New conversation a clear summary and include the steps to reproduce your issue — it helps the support team resolve your ticket faster.

Tip

Check the status badge before following up. A ticket marked With support team is already being handled, so you may just need to wait for the next reply.

Common issues & fixes

Caution

The conversation panel is empty — that’s expected until you choose a ticket. Click a ticket in the YOUR TICKETS list (“Select a ticket to view the conversation.”) to load its thread.

• Don’t see a ticket you raised — refresh the screen; new tickets appear in YOUR TICKETS with their reference and status.
• Not sure if support has replied — check the “Updated … ago” timestamp and the status badge on the ticket.
• Need to start over — use New conversation to open a separate ticket rather than reusing an unrelated one.