Pay with Razorpay or Cashfree

Pitch N Hire accepts payments through two gateways, Razorpay and Cashfree. Depending on your billing currency you may see one or a choice of both when you pay for a plan, seats or credits. A failed payment never changes your plan, and you can retry at any time from the Plans page.

Where to find it

Settings → Account & Billing → Plans tab URL: app.pitchnhire.com/account?submenu=plans

Overview

You need the Edit company permission to buy or change a plan (Owners and admins have it by default). After you pick a plan, the Order Summary shows the plan, duration, taxes and Total Payable, an Enable auto-pay switch and, when both gateways are available, a Pay with section.

Key features

• Gateway choice — when both are available the order summary shows Pay with: Razorpay or Cashfree. With one gateway the section is hidden. Your last choice is remembered.
• Payment methods — UPI, credit and debit cards and netbanking on both. Wallets depend on what the gateway offers at checkout.
• AutoPay — UPI AutoPay or a card mandate on both gateways. On by default for INR accounts, off by default for USD accounts.
• Razorpay opens a payment window on the same page. Cashfree takes you to its payment page and back, where you see Confirming your payment for a few seconds.
• Complete your upgrade reminder — after an unfinished payment, a popup can appear at sign-in with Complete payment and Not now. Nothing is charged until you click Confirm & Pay.

Step-by-step

1. Go to Settings → Account & Billing and open Plans. If you see Complete your upgrade, click Complete payment.
2. Check the currency toggle. Your account is billed in one currency and Pitch N Hire switches you to it if you try to buy in the other.
3. Click Get Started on a plan and confirm.
4. Review the Order Summary and decide on Enable auto-pay.
5. If shown, choose Razorpay or Cashfree under Pay with, then click Confirm & Pay.
6. Finish the payment. With Cashfree, keep the tab open until you return to Pitch N Hire and see the confirmation.
7. If you see “Your card doesn’t support this payment”, click Pay once instead (retries with AutoPay off) or Try another card, or switch gateway under Pay with.

Tips

Tip

Turning AutoPay off is the quickest fix for cards that block recurring or international payments. You can renew manually before your plan expires. Credit top-ups are one-time payments, so AutoPay restrictions don’t apply.

Common issues & fixes

What you see	What it means
You closed the window or left the Cashfree page	The payment was never attempted (abandoned).
The payment window timed out	The session expired before it was completed.
”Payment failed” from your bank	Your bank or card issuer declined it. Check limits and whether online or international payments are enabled.

• Money left my account but my plan didn’t change — wait a few minutes and reload. If it still hasn’t updated, contact support with the payment reference. Don’t pay twice.
• “We’re still confirming your payment with the bank” — your bank hasn’t confirmed a Cashfree payment yet. Don’t pay again; reload after a few minutes.
• I don’t see the Cashfree option — it isn’t turned on for your platform or isn’t available for your billing currency.
• The UPI AutoPay request expired — start again and approve it within the time shown in your UPI app.
• I clicked “Not now” but want to finish — go to Settings → Account & Billing → Plans and pick the plan again.
• I don’t see the Plans tab — you don’t have the Edit company permission. Ask your account owner or an admin.