Support Chat

Support Chat lets you talk to the Pitch N Hire support team without leaving the app. You can start a chat yourself, and the support team can also start a chat with you; when they do, you get a notification and an unread badge so you don’t miss it. The chat window itself is an AI assistant first.

Where to find it

The Open support chat button at the bottom right of every screen, and Help & Support in Settings URL: app.pitchnhire.com/help-support

Overview

Every conversation is a thread with its own ticket reference and status, listed under Your tickets on the Help & Support page. The chat button opens the same conversations in a small window, so you can reply from any screen.

Key features

• Start a chat yourself from the chat button or New conversation.
• AI assistant first — the chat window starts with an AI assistant that answers from the Pitch N Hire help content and shows the sources it used. You can rate its answers.
• Talk to a human — if the assistant can’t help, click Talk to a human and the chat shows it is connecting you to a person on the support team.
• Chats started by support — when a support agent opens a conversation with you, you get a notification in the bell reading “You got a message from the support team”. Clicking it opens that conversation. The chat button also shows a red unread badge with the number of unread support messages.
• Unread indicator — threads with new support messages are marked until you read them.
• Live updates — replies and status changes appear without refreshing the page.
• Ticket history — all conversations stay in Your tickets with their status.

Step-by-step

1. Click the chat button at the bottom right, or open Help & Support and click New conversation.
2. Describe your question and send it. The assistant replies first, with sources. If you need a person, click Talk to a human. The thread appears under Your tickets.
3. When support replies or starts a chat, open the notification “You got a message from the support team” in the bell, or the chat button with its red unread badge, to read it.
4. Reply in the same thread until the issue is resolved.

Tips

Tip

Include the page you were on and what you expected to happen; it helps support answer in one reply.

Common issues & fixes

• I don’t see the support message — check the notification bell and the red unread badge on the chat button, or open Help & Support and look at Your tickets.
• The notification opens the wrong place — open Help & Support and select the ticket directly.